Frequently asked questions

Reboot your router, disconnect idle devices, and confirm no background downloads are running.

Check that every fiber and LAN cable is fully seated. Loose connectors are the most common cause.

This is usually a DNS hiccup. Clear your browser cache or switch your DNS server, then retry.

Confirm WiFi is enabled and you're selecting the correct network name and password.

Release and renew your device's IP address from network settings.

Try a factory reset and check for a firmware update first.